Last updated: May 2026
This Cookie Policy explains how qwertips Sp. z o.o. (“we”, “our”, “us”) uses cookies and similar technologies on the qwertips website and web application (together, the “Service”).
This Cookie Policy should be read together with our Privacy Policy.
1. Overview
qwertips provides a technology platform that facilitates voluntary digital tip payments and related hospitality payment experiences.
By making a payment through qwertips, users acknowledge and agree that tips are voluntary payments intended for hospitality staff or participating venues.
2. General Refund Policy
Tips sent through qwertips are voluntary payments and are generally non-refundable once a transaction has been successfully completed.
In certain situations, qwertips may review a refund request and make a decision solely at its own discretion
3. Refund Review
Refund requests may be reviewed in situations including, but not limited to:
duplicate transactions;
technical payment processing errors;
unauthorized or fraudulent transactions;
incorrect payment amounts caused by a technical malfunction.
Submission of a refund request does not guarantee approval or reimbursement.
qwertips reserves the right to request additional verification, supporting documentation, or any other information necessary to review the request.
4. Non-Refundable Situations
Refunds are not provided for:
dissatisfaction with food, beverages, hospitality services, or venue experience;
accidental or voluntary tipping decisions;
change of mind after payment confirmation;
disputes related to venue products or services;
completed payouts already transferred to recipients.
5. Timing of Requests
Refund requests must be submitted within 7 days from the transaction date.
Requests submitted after this period may not be considered.
6. Completed Payouts
Where funds have already been transferred to the intended recipient, qwertips may be unable to reverse or refund the transaction.
7. Fraud Prevention and Chargebacks
If you have any questions about this Cookie Policy or our use of cookies, please contact us at:
contact@qwertips.com
8. Venue Responsibility
qwertips acts solely as a technology platform facilitating payments between users and participating venues or staff.
qwertips is not responsible for:
food quality;
hospitality services;
venue operations;
order fulfillment;
customer service provided by venues.
Any disputes regarding venue products or services must be resolved directly with the relevant venue.
9. Payment Processing
Payments made through qwertips may be processed by licensed third-party payment service providers.
qwertips does not operate as a bank, financial institution, or money transmission service.
10. Contact
For payment-related or refund-related inquiries, please contact: